FAQ

How do I register for MaSanté?

• Create your own personal record by clicking here. Enter the information requested on the form, and agree to the online consent form. You now have access to weight, blood pressure, and blood sugar trackers, among other things. For a more complete profile and to order your refills online, add your pharmacy record.
• Stop by your Brunet-affiliated pharmacy and you’ll be given a MaSanté customer card with an account number and personal identification number (PIN). When you return to the MaSanté portal, enter your account number and PIN, then follow the instructions. That’s all there is to it!

You cannot be registered on MaSanté without your consent, and your personal information is always kept confidential.

For any questions about MaSanté or for help with registration, don’t hesitate to call your local pharmacy or call us and we’ll get back to you as soon as we can.

Does MaSanté cost anything?

No! MaSanté is free of charge.

What are the benefits of using MaSanté?

• With programmable reminders, you’ll always remember to take your medication.
• With online refills, you can order prescription refills from home or anywhere else, and even have them delivered.
• With the personal MaSanté record, you can access your prescriptions anytime, anywhere in the world.
• With the weight tracker and BMI calculator, you can find out your healthy weight and maintain it.
• With the blood pressure tracker, heart disease risk test, and tips on preventing high blood pressure, you can monitor your blood pressure and better manage your high blood pressure if you’re among the 20% of Canadian adults with the condition (according to Statistics Canada, May 2010).
• With the blood sugar tracker, you can easily enter your readings to create a history and monitor the effectiveness of a medication or non-pharmacological action (e.g., physical activity).
• With the “Are you at risk for diabetes?” test, you can assess your risk according to simple criteria, to prepare for a discussion with your practitioner, for example.
• With the resources available on Brunet.ca (natural product, vitamin, mineral, disease, and medication dictionaries), you have clear, reliable information.
• With MaSanté personalized advice, you’ll find tricks and tips you can use every day.

And that’s not all! Our teams are working on new functions to make MaSanté even better. These will include more mobile and personalized advice and services and new tracking tools.

Why do I need to go to a pharmacy to get access to some things, like refills?

For your own security, we ask that you go to a pharmacy for a single-use PIN to access your record. That way, we can confirm your identity and consent for use of the service.

What’s the difference between a PIN and a password?

The password, combined with your email address, identifies you so you can access your online MaSanté record. For security reasons, you will have to enter it every time you log on. The username and PIN are used to link your MaSanté record to your pharmacy information and prescriptions so you can do things like refill your prescriptions online.

• The password is chosen by the user and is used to log on to the site.
• The PIN is set by the pharmacy and is used to link your online record to your pharmacy record. It is used only once, when your pharmacy record is merged into your personal MaSanté record.

How do I deactivate my account?

Go to your pharmacy and request that access to your pharmacy information on the Brunet.ca site be revoked.

I have other questions about MaSanté. What should I do?

For any questions about MaSanté or for help with registration, don’t hesitate to call your local pharmacy or call us and we’ll get back to you as soon as we can.

What should I do if there’s a mistake in my refills?

Please phone your pharmacist. You’ll find contact information for your pharmacist on the “My Pharmacist” page of your MaSanté record or by searching in the “Find my Brunet” section.

I forgot my password or login. What should I do?

No problem! Use the “lost password” section and we’ll email your password or login to you at the address associated with your profile.

How do I track my blood pressure?

Go to the “blood pressure tracker” page and enter the date and your systolic and diastolic pressure in the appropriate fields. Click to confirm. The information is automatically saved in your record.

You must be registered with MaSanté to use the blood pressure tracker.

How do I track my weight?

Go to the “weight tracker” page and enter the date and your weight in the appropriate fields. Click to confirm.

You can enter your weight in kilograms or pounds. The information is automatically saved in your record.

You must be registered with MaSanté to use the weight tracker.

How do I track my blood sugar?

Go to the “blood sugar tracker” page and enter the date and blood sugar level in the appropriate fields. Select fasting or postprandial (after a meal), then click to confirm.

The information is automatically saved in your record.

You must be registered with MaSanté to use the blood sugar tracker.

Is my information secure?

Our site is hosted on a server that meets the latest security standards. Your information is encrypted and secure. It’s to ensure security that we ask you to go to a pharmacy to pick up your single-use PIN to access your record.

Who has access to my information?

Your pharmacist has access to and manages the information in your pharmacy record. He or she is responsible for the quality of the information in this file. All other information is accessible only to the person with the username and password.

How can I share my information with my doctor?

Only your pharmacist may print out your pharmacy record along with the appropriate professional notes. To confirm a specific piece of information, you can print out the relevant pages. Even better, you can connect to the website from your smartphone and show your record to your physician directly!

Can I access my record from anywhere in the world?

Absolutely. You can do so securely with your username and password. Go to brunet.ca from any computer or compatible mobile device connected to the Internet and log on as you would from your own computer.

Where does the advice on MaSanté come from?

The advice is written by our pharmacists and specialists, sometimes in cooperation with Telus Health Solutions. It’s for information purposes only and is in no way meant to replace a pharmacist’s advice. Always consult your health professional before taking any medications.