Automated Refill

What is the automated refill service and what are the benefits?

With the automated refills service, your eligible prescriptions are automatically refilled. Receive a reminder by text message or email and confirm, if desired, the preparation of your prescriptions a few days before the due renewal date. At any time, you can change or cancel your automated refills by accessing your calendar. We can think about it for you!

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Can I change my refill preferences?

Yes, it is possible to change your usual payment or pickup method by accessing the service preferences of your online file.

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Why don't I need to confirm my next renewal, even though I have chosen the option to confirm each renewal?

Your pharmacy may have changed or manually confirmed your next refill. You can check with your pharmacy's laboratory team.

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Can I move the date of my next scheduled renewal?

Yes, it is possible to postpone the renewal date for a period equal to or less than the usual renewal period.

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Is it possible that my pharmacy changed my next renewal date?

Yes, it is possible, under certain constraints, that your pharmacy's laboratory team changes the details of your next refill. You can check with your pharmacy's team.

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Why do I need to confirm my renewal preferences even if they have already been selected?

You may be asked to reconfirm your preferences if a selected option was not available at the selected pharmacy. (E.g., the pharmacy selected does not offer self-service locker pick-up.)

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What happens if I forget to confirm an upcoming order?

It will be prepared by the pharmacy according to your usual refill preferences.

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Why can't I add a certain prescription to the automated refills service?

A prescription may not be eligible for automated refills. Contact your pharmacy to find out why.

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Is it possible to remove a prescription from the automated refills service?

Yes, you can remove one or more prescriptions from the service at any time.

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What is the Bundling Refills Service?

Save time and reduce unnecessary travel! By choosing the option to regroup your refills, your pharmacist will synchronize, if possible, your future refills while rigorously monitoring your medications.

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